Pre-Order FAQ's


Frequently Asked Questions:

When will my 'Pre-Order' item arrive?

We will state the expected date of arrival into stock within the description of the 'pre-order' item.  (We aim to despatch as soon as Pre-Order items have arrived into stock, however in busy periods ie Seasonal Sales/ Christmas orders may be despatched within 1-2 working days of the arrival date).  Please note if you have a number of 'Pre-Order' items in your order with different dates of arrival into stock your order will be despatched in full once the last of the 'Pre-Order' items has arrived.

PLEASE NOTE: The date shown for Pre-Order items is an expected date of arrival as indicated by our suppliers and unfortunately cannot be guaranteed as there may be shipping delays/port delays which are outside of our control, therefore the 'due' dates are estimates and may be subject to change.

Where the date of arrival is delayed beyond our expected date we will contact you to inform you of the revised expected arrival date and to confirm that you are still happy to wait for your order.  If you would like to cancel your 'pre-order' items as the delay does not meet with your timescale needs we will be happy to cancel that part of your order and refund you for the 'pre-order' items (please note you continue to be able to cancel your full order in line with our terms and conditions).

What happens If my order includes a mix of ‘Pre-Order’ items and items that are in stock?

If placing an order with both 'in stock' and 'pre-order' items your complete order will be despatched as soon as all the 'pre-order' items have arrived into stock.  Therefore if you require any of the 'in stock' items sooner than the expected arrival date of your 'pre-order' items please ensure that you place separate orders for the 'in-stock' items.

Can I cancel a Pre-Order item from my order?

Absolutely - if you have changed your mind and no longer require the Pre-Order item that is no problem at all.  Please just let us know by email as soon as possible and we will cancel and refund that part of your order.  You can amend your order by emailing Emma at


17-4100-00 Little Sister Mouse in Matchbox
17-4101-00 Little Brother Mouse in Matchbox
18-4200-00 Maileg Easter Egg - Chick, Floral, Bunny
18-4203-00 Maileg Easter Babushka Egg, 5pcs
16-4992-00 Chick Plush
16-4991-00 Bunny Plush, Mini Cream/Peach
16-4000-01 MY Rabbit Baby, yellow, blue, rose
17-4200-00 Big Sister Mouse in Matchbox
17-4201-00 Big Brother Mouse in Matchbox
17-4104-00 Tooth Fairy Mouse, Little Sister in Matchbox SS24
17-4102-00 Fairy Clothes in Suitcase
17-4103-00 Clown Clothes in Suitcase
17-4202-00 Knitted Dress and Bag in suitcase, Big Sister Mouse
17-4203-00 Overalls and Shirt in Suitcase, Big Brother Mouse
17-4300-00 Knitted Blouse and Skirt in Suitcase, Grandma Mouse
17-4301-00 Jacket, Pants and Tie in Suitcase, Grandpa Mouse
17-4000-00 Baby Mouse, Sleepy Wakey
Toaster for Mouse, Mint
Cooking Set, Mouse
Rocking Chair, Mouse - Powder/Dark Green
Mouse Car - Dark Powder, Dark Green
Abri a Tricycle, Mouse - Coral/Green/Red
Abri a Tricycle Hanger, Mouse - Coral/Green/Red
Rocking Chair, Mini - Dark Powder
Miniature Grocery Box
MY rabbit baby Sitter
Micro Rabbit Baby Sitter
Bunny Size 1 - Flower Dress
Rabbit Size 1, Chocolate Brown
Dress and Underwear, Size 1
Bunny Size 2, Flower Dress
Rabbit Size 2, Chocolate Brown
11-4403-00 Pumpkin Carriage
11-4000-00 Table and Stool, Mouse
11-4301-00 Picnic Set for Mouse
17-4206-00 Tricycle Mice - Big Brother and Big Sister
19-4560-00 CMoon, L'aventure de la lune Decoration 
16-4995-02 Kitten, Plush - Nougat/Earth/Peach