Frequently Asked Questions:
When will my 'Pre-Order' item arrive?
We will state the expected date of arrival into stock within the description of the 'pre-order' item. (We aim to despatch as soon as Pre-Order items have arrived into stock, however in busy periods ie Christmas / Seasonal Sales orders may be despatched within 1-2 working days of the arrival date). Please note if you have a number of 'Pre-Order' items in your order with different dates of arrival into stock your order will be despatched in full once the last of the 'Pre-Order' items has arrived.
The date shown for Pre-Order items is an expected date of arrival as indicated by our suppliers and unfortunately cannot be guaranteed as there may be shipping delays/port delays which are outside of our control.
Where the date of arrival is delayed beyond our expected date we will contact you to inform you of the revised expected arrival date and to confirm that you are still happy to wait for your order. If you would like to cancel your 'pre-order' items as the delay does not meet with your timescale needs we will be happy to cancel that part of your order and refund you for the 'pre-order' items (please note you continue to be able to cancel your full order in line with our terms and conditions).
What happens If my order includes a mix of ‘Pre-Order’ items and items that are in stock?
If placing an order with both 'in stock' and 'pre-order' items your complete order will be despatched as soon as all the 'pre-order' items have arrived into stock. Therefore if you require any of the 'in stock' items sooner than the expected arrival date of your 'pre-order' items please ensure that you place separate orders for the 'in-stock' items.
Can I cancel a Pre-Order item from my order?
Absolutely - if you have changed your mind and no longer require the Pre-Order item that is no problem at all. Please just let us know by email as soon as possible and we will cancel and refund that part of your order. You can amend your order by emailing Emma at email@example.com