I haven't received a confirmation order email?
Please can you check your junk mail folder in the first instance in case your order confirmation email has landed in there. If you are concerned that you have not received any notification please contact us on email@example.com.
My signed-for item has not arrived
(Updated Friday 5th November 2020)
Please be assured that we are continuing to operate as normal taking orders, answering emails and despatching parcels daily however please allow a little extra time for Royal Mail deliveries during this period of National Lockdown.
We use Royal Mail's Signed For service for all small parcels where possible (First Class 1-2 working days, Second Class 2-3 working days) and have always found this to be a reliable and timely service. We review Royal Mail service updates regularly to identify any issues with parcel delivery timescales.
During the current situation with the lockdown due to Coronavirus we are aware that Royal Mail are experiencing some disruption to their services resulting in delays to mail delivery timescales from staff shortages due to coronavirus and increased mail volumes as the whole of the UK is more reliant upon mail order whilst in isolation and following social distancing rules. Royal Mail are working extremely hard to meet demand however we cannot guarantee items will be delivered in accordance with Royal Mail's usual high standards of efficiency in the current situation facing the country.
My parcel reference is not working?
Please note items sent by Royal Mail are despatched using their 'Signed-For service', the parcel reference is not a tracking number as items are not traceable until a first delivery attempt has been made at which point Royal Mail updates Track&Trace to indicate a successful delivery or that your item has been returned to the sorting office awaiting collection or a re-delivery notification. You can check your parcel reference you have been sent from us with the following link to see if a delivery attempt has been made. If you are still unsure please don't hesitate to contact Emma at firstname.lastname@example.org and she will be happy to help.
What are your shipping charges?
For orders under £35 delivered to a UK (Mainland) address we charge a standard rate of £3.95 for our 'First Class 1-2 Working day signed for service'. For orders over £35 delivered to a UK (Mainland) address delivery is a free 2-3 Working Day Delivery Service.
For all addresses outside the UK please see our shipping pages as the price depends upon the weight to be shipped. All prices for delivery outside the UK (Mainland) include either a 'tracked and signed for', 'signed for' or 'tracked' service depending upon the country. For further details please see our shipping page.
Please note that we do not currently deliver outside of the UK.
Which items are gift wrapped and what is the cost of this service?
We offer a Free Gift Wrap service for almost all of the items that we send with the exception of selected sale, clearance and the larger bulky items. Free Gift Wrap can be selected from the Gift Wrap Options drop down menu when adding items to the cart. The Free gift wrap is our own specially designed 'Gifts For Little Ones' logo wrapping paper.
We also offer a special Maileg 'Happy Birthday' Gift Wrap option at a cost of £1.50 using pretty Maileg ribbon and a Gifts For Little Ones Gift Tag.
What type of gift wrap do you use?
FREE - We use our own specially designed 'Gifts For Little Ones' gift wrap, which is a neutral colour, with our personal branded logo design with pretty ribbon and a gift tag that can be personalised with your message for the recipient.
£1.50 - Maileg 'Happy Birthday' gift wrap featuring customers favourite Maileg Bunnies, Maileg cotton ribbon and Gifts For Little Ones Gift Tag.
How do I add my message to the gift tag?
You can add your message at the CART page by clicking the 'Add a note or Gift Message to your order' box which appears below the list of items on the CART page;
When you click on the 'Add a note or Gift Message to your order' a box will appear and you can type what you would like to see on your gift tag for the whole of your order or for each individual item if they are gifts for different people and we'll make sure your gift arrives beautifully wrapped with your message/s.
I signed up to the newsletter but I don't seem to have received my discount code?
When you sign up to receive our newsletter and emails, regarding products or offers that we think may be of interest, you should receive an email with your discount code. If this email has not arrived within 1 hour of signing up please cam you check your ‘junk mail’ folder as the email may have landed there depending upon your system settings. If no discount code email has been received please notify us at email@example.com or by calling 01228 217877 and we will ensure that the code is sent out to you.
How do I use my discount code?
The discount code is entered at the ‘checkout’ Page (Pay by Credit Card) when you enter your shipping address details you will see a 'discount code' box on the right hand side of the page (Desk Top computer) enter the code here and click 'apply'. Please ensure that you type the code exactly as it appears, if you have any problems please do not hesitate to contact us at firstname.lastname@example.org
How can I pay for my purchase?
We accept almost all credit cards (except American Express) debit cards, PayPal and Apple Pay. To make a payment using one of these methods go through to the checkout page, then either 'checkout as a guest' or 'register' and then proceed to the payment pages where you can choose one of these methods.
How can I cancel my order?
Orders placed by 12 noon (Mon-Fri) are despatched the same day therefore please contact us by email at email@example.com or telephone 01228217877 by 12 noon to cancel your order - you will receive an email confirmation that your order has been cancelled (please check your junk/spam mail folder) organise your return.
How do I contact you?
You can send us an email using our online form on our contact us pages, for further details please see our 'Contact Us' pages. Alternatively you can contact us directly by email at firstname.lastname@example.org or by telephone on 01228 217877.
Where can I find your terms and conditions?
You'll find our terms and conditions here.
If I register on your site will I receive lots of marketing emails?
How can I unsubscribe from receiving your emails?
You can unsubscribe from all marketing emails by clicking the 'unsubscribe' button at the bottom of the newsletter email alternatively Please email us at email@example.com putting 'unsubscribe' in the subject box and we will remove you from our list of customers who will receive emails.