I haven't received a confirmation order email?
Please can you check your junk mail folder in the first instance in case your order confirmation email has landed in there. If you are concerned that you have not received any notification please contact us on email@example.com.
Orders with Pre-Order items
Please note where your order includes 'in-stock' and 'pre-order' items the complete order will be despatched as soon as the 'pre-order' items have arrived into stock. If you require any 'in-stock' items urgently we suggest placing a separate order for those items so that the order is despatched within one working day of placing it and is not held up by the arrival of 'pre-ordered' goods.
On occasion the expected date of arrival of pre-order items may change due to shipping delays etc, we will contact you where the date is significantly different from expectation.
(For further information regarding Pre-Order items - see Pre-Order FAQ's)
How can I cancel my order?
Orders placed by 12 noon (Mon-Fri) are despatched the same day therefore please contact us by email at firstname.lastname@example.org or telephone 01228217877 by 12 noon to cancel your order - you will receive an email confirmation that your order has been cancelled (please check your junk/spam mail folder) organise your return.
We use a tracked service: Royal Mail's 'Tracked 24' and 'Tracked 48' for all small parcels (Tracked 24 is 1-2 working days, Tracked 48 is 2-3 working days) and have found that this is an improved service giving our customer's more control over the timing/place of delivery of their parcels; with an email and text message notification from Royal Mail to inform the expected day and time band for delivery.
In addition we use Royal Mail 'Special Delivery - Guaranteed Next Day and 'Saturday Guaranteed Delivery' for more urgent orders which should be placed by 11am Mon-Thurs for Next Day (Mon-Fri Only) and by 11am Friday for the Royal Mail Guaranteed Saturday Delivery Service.
We review Royal Mail service updates regularly to identify any issues with parcel delivery timescales.
During the current situation with the lockdown due to Coronavirus we are aware that Royal Mail are experiencing some disruption to their services resulting in delays to mail delivery timescales from staff shortages due to coronavirus and increased mail volumes as the whole of the UK is more reliant upon mail order whilst in isolation and following social distancing rules. Royal Mail are working extremely hard to meet demand however we cannot guarantee items will be delivered in accordance with Royal Mail's usual high standards of efficiency in the current situation facing the country.
What are your shipping charges?
For orders under £40 delivered to a UK (Mainland) address we offer the following Royal Mail Tracked services:
'Tracked 48' 2-3 Working days - £3.95
'Tracked 24' 1-2 Working days - £4.95
'Special Delivery - Guaranteed Next Day' (Mon-Thurs) please note that this service is based on the weight of the parcel and therefore varies; the starting rate for a small parcel up to 500g is £7.55. Please note orders must be placed by 11am for Next Day Delivery Mon-Thurs.
When Placing an order on a Friday for Next Day Delivery this will arrive on the following Monday (Excl Bank Holidays) unless Royal Mail Next Day SATURDAY DELIVERY is selected - Please note that this service is at an increased cost due to it being a Saturday.
For orders over £40 delivered to a UK (Mainland) address delivery is FREE using the Royal Mail 'Tracked 48' 2-3 Working Day Delivery Service.
For all addresses outside the UK please see our shipping pages as the price depends upon the weight to be shipped. All prices for delivery outside the UK (Mainland) include either a 'tracked and signed for', 'signed for' or 'tracked' service depending upon the country. For further details please see our shipping page.
Please note that we do not currently deliver outside of the UK.
GIFT WRAPPING OPTIONS
- Which items are gift wrapped and what is the cost of this service?
We offer a Free Gift Wrap service for almost all of the items that we send with the exception of selected sale, clearance and the larger bulky items. Free Gift Wrap can be selected from the Gift Wrap Options drop down menu when adding items to the cart. The Free gift wrap is our own specially designed 'Gifts For Little Ones' logo wrapping paper.
We also offer a special Maileg 'Happy Birthday' Gift Wrap option at a cost of £1.50 using pretty Maileg ribbon and a Gifts For Little Ones Gift Tag.
- What type of gift wrap do you use?
FREE - We use our own specially designed 'Gifts For Little Ones' gift wrap where available, which is a neutral colour, with our personal branded logo design with pretty ribbon and a gift tag that can be personalised with your message for the recipient. Where this wrapping is not available we use a high quality wrapping paper with ribbon.
£1.50 - Maileg 'Happy Birthday' gift wrap featuring customers favourite Maileg Bunnies, Maileg cotton ribbon and Gifts For Little Ones Gift Tag.
- How do I add my message to the gift tag?
You can add your message at the CART page by clicking the 'Add a note or Gift Message to your order' box which appears below the list of items on the CART page;
When you click on the 'Add a note or Gift Message to your order' a box will appear and you can type what you would like to see on your gift tag for the whole of your order or for each individual item if they are gifts for different people and we'll make sure your gift arrives beautifully wrapped with your message/s.
I signed up to the newsletter but I don't seem to have received my discount code?
When you sign up to receive our newsletter and emails, regarding products or offers that we think may be of interest, you should receive an email with your discount code. If this email has not arrived within 1 hour of signing up please can you check your ‘junk mail’ folder as the email may have landed there depending upon your system settings. If no discount code email has been received please notify us at email@example.com or by calling 01228 217877 and we will ensure that the code is sent out to you.
How do I use my discount code?
The discount code is entered on the ‘checkout’ page - before entering card details or selecting a payment method - within the ‘Order Summary’ section (on a tablet or mobile device) - See Below. When opening the order summary up you will see a 'discount code' box enter the code here and click 'apply'.
Please ensure that you type the code exactly as it appears, if you have any problems please contact us at firstname.lastname@example.org
At the Checkout page on a Mobile device you will see a compact 'Order Summary - click 'Show Order Summary' at the top of the page...
You will then see the Order Summary open out to reveal the items in your order and a box to enter your discount code...
If I register on your site will I receive lots of marketing emails?
How can I unsubscribe from receiving your emails?
You can unsubscribe from all marketing emails by clicking the 'unsubscribe' button at the bottom of the newsletter email alternatively Please email us at email@example.com putting 'unsubscribe' in the subject box and we will remove you from our list of customers who will receive emails.
Please note on occasion we may run 'automatic discount' offers where no code is required at checkout as the 'offer discount' is already applied on the checkout page - where an offer of an automatic discount is applied this offer overrides any other discount codes and therefore Newsletter Discount Codes cannot be applied in conjuction with automatic discounts.
How can I pay for my purchase?
We accept almost all credit cards (except American Express) debit cards, PayPal and Apple Pay. To make a payment using one of these methods go through to the checkout page, then either 'checkout as a guest' or 'register' and then proceed to the payment pages where you can choose one of these methods.
How do I contact you?
You can send us an email using our online form on our contact us pages, for further details please see our 'Contact Us' pages. Alternatively you can contact us directly by email at firstname.lastname@example.org or by telephone on 01228 217877.
Where can I find your terms and conditions?
You'll find our terms and conditions here.